Product Quality Standards
Non-negotiableAll food items must be freshly prepared — no reheated or leftover food.
Grocery items must be within their expiry date. Expired stock will result in account suspension.
Products must match their listing photos and descriptions exactly.
Packaging must be clean, tamper-proof, and food-safe.
Weight / quantity must match what the customer ordered — short-filling is penalised.
Delivery Time Rules
CriticalPrepare orders within 10–15 minutes after confirmation.
Full delivery to customer must complete within 30–45 minutes.
Orders delayed beyond 60 minutes without notification will receive an automatic refund.
Mark orders as 'Ready for Pickup' on your dashboard as soon as they are packed.
Do not accept new orders if you cannot fulfil them on time — use the 'Pause Store' feature.
Cancellation & Penalty Policy
ImportantCancelling more than 3% of accepted orders in 30 days results in a temporary suspension.
Cancelling an order after the rider has reached your store = ₹50 penalty per incident.
Wrong/incomplete orders that trigger re-delivery cost the seller the re-delivery fee.
Repeated wrong orders (>5 in 30 days) will trigger a compliance review.
Customer-initiated cancellations within 2 minutes of placing are not counted against you.
Commission & Payouts
TransparentLocal Shop Owners: 0% commission — you keep 100% of your selling price.
Brand Sellers: 3% per order, deducted from settlement.
Wholesalers / Distributors: 5% per order, deducted from settlement.
A 3% payment gateway + transfer fee applies to all sellers on the final payout.
Settlements are processed within T+1 business days to your registered bank account.
Misrepresenting your seller type to avoid commission will result in immediate suspension.
Packaging Rules
MandatoryUse sealed, tamper-evident packaging for all food and grocery items.
Liquid items must be spill-proof — double-bag if necessary.
Hot and cold items must be packed separately.
Fragile items must include cushioning. Damage due to poor packaging is seller's liability.
Label each item clearly with product name and quantity.
Avoid single-use non-recyclable plastics; biodegradable packaging earns a 'Green Seller' badge.
Seller Conduct
Code of EthicsTreat all customers with respect. Disputes must be raised via the dashboard, not directly.
Do not contact customers outside of Teazovo's platform for personal transactions.
Price manipulation, fake listings, or review fraud will result in permanent ban.
Do not sell restricted, counterfeit, or illegal products on the platform.
Maintain a rating of 3.5★ or above. Accounts below 3★ for 30+ days may be suspended.
Questions about the guidelines?
Our seller success team is available Mon–Fri 9am–6pm IST.
Contact Support